Customer Support
Canada Flashlights is a Canadian owned online store stocking the world’s most reliable, toughest, and
brightest LED flashlights
that will last you a lifetime. We value our customers and pride ourselves on providing quick and knowledgeable
customer service whenever you have any questions or concerns. At Canada Flashlights we make a promise to
promptly
answer all of your inquiries and resolve any potential product, service, and warranty issues. We stand by our
products
and promise to provide a lifetime warranty and repair service for defects in material quality and workmanship.
All of our Fenix flashlights are sold directly from the warehouse in Ontario, Canada.
Credit Card Payment Form
Credit Card Payment Form
Shipping - Fast and Reliable
We love flashlights just as much as you do and our experts work hard to make sure that you receive them
quickly and safely!
All of the Canada Flashlights products and accessories are shipped from the warehouse in Ontario, Canada,
using
Canada Post Expedited, Canada Post Express, and Purolator services. We always include a tracking number once
your
purchase is shipped and you can use this number to track your shipping status.
Check our website regularly and subscribe to our newsletter for FREE shipping deals and promotional codes.
Merchandise Returns - Shop With Confidence
At Canada Flashlights we take pride in answering all of your inquiries and resolving any potential product, service, and warranty issues. If you experience issues with your product please contact our customer service. Our customer service team will get back to you as soon as possible.
Repair Policy
At Canada Flashlights we want you to enjoy your purchased Fenix flashlights. If a product you received has a
manufacturers
defect covered by our warranty, we will either repair or replace it at no cost, based on the expert opinion of
our flashlight repair team. Once you have received the approval for a return, exchange, or repair from Canada
Flashlights,
please print and fill out the form available below. For a faster service please make sure to include your
Name,
Address, Phone number, and Email address. Send your defective product with the form to the address provided
below.
Please note that for flashlights still covered under warranty, the customer is responsible for shipping
charges to Canada Flashlights, ON, Canada. You will not be charged parts and/or labor fees for warrantied
flashlights but return shipping only.
For flashlights with expired warranty, the customer is responsible for shipping to Canada Flashlights,
ON, Canada. The customer will be charged for parts and/or labor necessary for the repairs and return shipping.
Terms of Use
BY USING THIS WEB SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND ANY AMENDMENTS THERETO, AND AGREE THAT YOU ARE AT LEAST 18 YEARS OF AGE AND ELIGIBLE TO USE THIS SITE. PLEASE READ THESE TERMS OF USE CAREFULLY.
Download "Terms of Use" (.pdf).
Contact Us
We pride ourselves on providing reliable and knowledgeable customer service! The fastest way to get in touch with our customer service team is to complete the Contact Us Form available below. Your satisfaction is important to us and we aim to answer all of your emails by the end of each business day.
Please feel free to call our customer service team. Our incoming call volume is high, so if your call goes to voice mail, please leave a detailed message with your name and a description of your flashlight related questions or concerns. Your satisfaction is important to us and all calls are returned by the end of each business day.
- info@canadaflashlights.com
- PHONE
- +1-647-967-6240
- MAILING ADDRESS
-
Canada Flashlights
6045 Creditview Rd., Suite 333
Mississauga, ON L5V 0B1
Canada
